Virtual PT/Assessment

Cancellation Policy

## CraigFit Online - Default Policy: Connected Services **Booking Policy:** All service bookings must be made via [CraigFit booking platform/ www.craigfitonline.com/booking / support@craigfitonline.com]. Provisional bookings are not accepted. Your booking is confirmed upon receipt of full payment (where applicable) and our confirmation email. Ensure all participant details are accurate at the time of booking. **Cancellation Policy:** To cancel or reschedule any booked service (e.g., Small Group 1-2-1 sessions), please notify us with **at least 24 hours' notice** prior to the scheduled start time. Notifications should be sent to [support@craigfitonline.com / +447383461290]. * Cancellations made with more than 24 hours' notice may be eligible for rescheduling or a credit towards future services, subject to availability. * Cancellations made with less than 24 hours' notice and non-attendance will result in the forfeiture of the session or service fee. * In exceptional circumstances, CraigFit Online reserves the right to modify or cancel services. In such cases, participants will be offered an alternative session or a refund for the affected service. **Waitlist Policy:** If a desired service is fully booked, you may request to be added to our waitlist by contacting [support@craigfitonline.com / text: +447383461290]. If a space becomes available, individuals on the waitlist will be contacted in the order they were added. You will have a limited time (e.g., 2 hours) to confirm your booking before the space is offered to the next person on the list. Being on the waitlist does not guarantee a booking.

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