REFUND POLICY

Refund Policy

Please review the following guidelines and instructions for requesting a refund.

1. Eligibility for Refund:
- To be eligible for a refund, you must have purchased the product directly from our website.
- Refunds are available for digital products, such as online programs or workout guides, within 30 days of the original purchase date.
- Physical products, such as merchandise or equipment, are not eligible for refunds unless they are damaged or defective upon arrival.

2. Refund Process:
- To request a refund, please contact our customer support team at [support@craigfitonline.com] and provide your order details and reason for the refund.
- Our customer support team will review your request and may require additional information or documentation.
- Once your refund request is approved, you will receive a confirmation email and the refund will be processed within 5-14 business days.
- Refunds will be issued to the original payment method used for the purchase.

3. Exceptions to Refund Policy:
- Monthly or yearly membership fees are non-refundable unless stated otherwise in a specific promotion or offer.
- Personalized programs or coaching sessions are non-refundable once the service has been rendered.
- Any products or services that have been used, downloaded, or accessed may not be eligible for a refund.

4. Damaged or Defective Products:
- If you receive a damaged or defective physical product, please contact our customer support team within 7 days of receiving the item.
- We may require photo evidence or return of the damaged or defective product before issuing a refund or replacement.

5. Refund Disputes and Charge-backs:
- If you have any issues or concerns regarding your refund, please contact our customer support team for assistance before initiating a charge-back with your bank or credit card company.
- Charge-backs without prior communication with our customer support team may result in the suspension or termination of your account.